Volkswagen Financial Services FAQs
Our answers to your questions
You can update your address and phone number online by going to the Profile section of My Account. Please note that we cannot accept addresses outside of Canada, Post Office Box, General Delivery, or Canadian Forces Base. For assistance, please contact a Customer Care Representative at 1 (800) 668-8224, Monday - Friday, 8 a.m. - 8 p.m. (Eastern Time).
You can learn more about our code of conduct by clicking here.
You can update your address and phone number online by clicking on My Account and going into the profile section. Please note that we cannot accept addresses outside of Canada, Post Office Box, General Delivery, or Canadian Forces Base. For assistance please contact a Customer Care Representative at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 8 p.m. (Eastern Time).
Financed vehicles
If you're moving to a new province, you will need to register your vehicle at the vehicle licensing bureau of the new province. You will not require an authorization from Volkswagen Financial Services to do this.
Leased vehicles
If your vehicle is leased, you will require an authorization from Volkswagen Financial Services to register your vehicle in the new province. Please contact a Customer Care Representative at 1 (800) 668-8224, Monday - Friday, 8 a.m. - 8 p.m. (Eastern Time).
Yes, you may make payments through Internet Banking if you bank with any of these financial institutions: BMO Bank of Montreal, CIBC, Credit Union, Desjardins, Laurentian Bank, National Bank, President’s Choice, RBC, Scotiabank, Tangerine, or TD Canada Trust.
To do so, you must register Volkswagen Financial Services as a new payee (like you have done with your phone or hydro company). Select VW CREDIT CANADA, INC. and enter your Volkswagen Financial Services account number. For assistance in obtaining your account number, please contact a Customer Care Representative at 1 (800) 668-8224, Monday - Friday, 8 a.m. - 8 p.m. (Eastern Time).
If you are banking through another financial institution, we suggest that you contact them to see if VW Credit Canada, Inc. has been established as an eligible payee.
To find out where you should mail your payments, please visit the Postal Address section of My Account.
Download the Pre-Authorized Payment Plan Agreement form
To view the PDF form, you must download the free Adobe Acrobat Reader.
You may send a request to us with the completed form and a new void cheque, by email, fax, or mail:
By fax:
1 (800) 663-8224
By email:
infoaccounting@vwcredit.com
By mail:
Volkswagen Financial Services
500-1340 Pickering Pky
Pickering, ON L1V 0C4
Please allow at least 5 business days prior to your next payment date, for your new banking information to be processed.
Please contact a Customer Care Representative at 1 (800) 668-8224, Monday - Friday, 8 a.m. - 8 p.m. (Eastern Time). Please allow at least 3 business days for a cancellation of pre-authorized payments.
Download the Pre-Authorized Payment Plan Agreement form
To view the PDF form, you must download the free Adobe Acrobat Reader.
You may send a request to us with the completed form and new void cheque, by fax, email or mail:
By fax:
1 (800) 663-8224
By email:
infoaccounting@vwcredit.com
By mail:
Volkswagen Financial Services
500-1340 Pickering Pky
Pickering, ON L1V 0C4
Please allow at least 5 business days prior to your next payment date, for your new banking information to be processed.
Occasional travel to the United States with your financed or leased vehicle is permitted, provided your principal address remains in Canada and the vehicle is not removed from Canada for more than 30 consecutive days. If you are planning a trip to the United States with your leased or financed vehicle that will last longer than 30 days, please contact a Customer Care Representative at 1 (800) 668-8224, Monday - Friday, 8 a.m. - 8 p.m. (Eastern Time).
You can request a payout quote online by visiting the Payout Quote page of My Account.
Please note that all payout quotes are valid for 10 days and the amount includes all payments made as of the date of the quote. Therefore, all payments previously made must be honoured by the bank, for the amount to be valid.
Payments that are scheduled between the date that the payout quote was obtained and the last date that the payout is valid are not included in your payout quote amount. If you are planning on paying out your account and your next payment date falls during the 10 day effective period of the quote, please contact us.
Please note that we require 5 business days in order to cancel a pre-authorized payment.
If you are selling the vehicle or require an immediate lien release, we recommend sending a certified cheque, bank draft or money order. If you payout your loan by personal cheque, please note that a lien release letter will automatically be sent to your mailing address within 60 days. Please ensure that your current address has been reflected in the Profile section of My Account.
Please make your cheque payable to Volkswagen Financial Services. Your payout cheque can be sent to the following address. It must include your Vehicle Identification Number (VIN) or Account number.
Volkswagen Financial Services
500-1340 Pickering Pky
Pickering, ON L1V 0C4
Should you require further assistance or wish to request a payout quote by telephone, please contact a Customer Care Representative at 1 (800) 668-8224, Monday - Friday, 8 a.m. - 8 p.m. (Eastern Time).
Lease Accounts
For payout information on your leased vehicle, please contact your original, delivering Volkswagen dealership.
Finance
- Contact your insurance company.
- If the insurance company deems the damage as repairable, please maintain your account in good standing while you work with your insurance company to have the damage repaired.
- If the insurance company deems the vehicle a total loss, please ensure that you continue to maintain your account in good standing. You may obtain the payout of your account by visiting the Payout Quote page of My Account and going to the Payout Quote page. You may also obtain a payout amount by contacting a Customer Care Representative at 1 (800) 668-8224, Monday - Friday, 8 a.m. - 8 p.m. (Eastern Time). Once you have received the settlement from the insurance company, please endorse the back (if it is payable to you and VW Credit Canada, Inc.) and mail the cheque along with your Vehicle Identification Number (VIN) or Account Number to:
Volkswagen Financial Services
500-1340 Pickering Pky
Pickering, ON L1V 0C4
Lease
- Contact your insurance company.
- If the insurance company deems the damage as repairable, please maintain your account in good standing while you work with your insurance company to have the damage repaired.
- If the insurance company deems the vehicle a total loss, please maintain your account in good standing while you work with your insurance company, and have your insurance company contact us directly at 1 (800) 668-8224, Monday - Friday, 8 a.m. – 4:30 p.m. (Eastern Time). Volkswagen Financial Services, as the owner of the vehicle, will negotiate the final settlement with your insurance company.
If the insurance company deems the vehicle a total loss, please maintain your account in good standing while you work with your insurance company, and have your insurance company contact us directly at 1 (800) 668-8224, Monday - Friday, 8 a.m. – 4:30 p.m. (Eastern Time). Volkswagen Financial Services, as the owner of the vehicle, will negotiate the final settlement with your insurance company.
If your legal name has changed, simply send us a signed letter requesting we update your account along with supporting legal documentation for the change (e.g. Marriage Certificate, Legal Name Change form). Please include your Vehicle Identification Number (VIN) or Account number, your corrected name, and your signature in the letter. If your name change is as a result of marriage, please indicate your new name.
By Mail:
Volkswagen Financial Services
500-1340 Pickering Pky
Pickering, ON L1V 0C4
By Email
By Fax:
1 (800) 663-8224
- A minimum of $1 Million public liability insurance for bodily injury or death
- A minimum of $1 Million property damage liability
- Comprehensive perils insurance, including fire and theft for the vehicle’s actual value with a maximum deductible of $1000 for a vehicle with a selling price of less than $50,000 or $2500 for a vehicle with a selling price of more than $50,000.
- Collision insurance for the vehicle’s actual value with a maximum deductible of $1000 for a vehicle with a selling price of less than $50,000 or $2500 for a vehicle with a selling price of more than $50,000.
Your insurance company should list the "loss payee" and "additional insured" for leases and “loss payee” for finance transactions:
Volkswagen Financial Services
500-1340 Pickering Pky
Pickering, ON L1V 0C4
For privacy-related enquiries please contact our Privacy Officer at vcciprivacy@vwcredit.com, 500-1340 Pickering Pky, Pickering, ON, L1V 0C4, or 1-800-668-8224
If you have been affected by a natural disaster, please contact us directly at 1-800-668-8224 or via email at info@vwfinance.ca Monday to Friday 8:00am (ET) to 8:00pm (ET).
