Man using myVW app near his Volkswagen

Stay in total control with the myVW app

Say hello to the myVW app, an ownership experience with essential tools and info just a tap away

Stay connected – If there’s a signal you’re set

Welcome to myVW—the app that simplifies the ownership experience. With VW Connected Services, you’ll have Remote Access and a bundle of other features to help keep you connected to your Volkswagen no matter where you are, as long as it’s within a cell service area. 

A smiling man using the myVW app on his smartphone.
A smiling woman with curly hair drives a Volkswagen, with a view of a harbor in the background.

Stay safe, stay connected

Stay in full control with the myVW app. Remote start your engine,* lock or unlock doors, and even monitor your vehicle’s health, all from your smartphone. Peace of mind is guaranteed with Safe & Secure features like Emergency Assistance and Anti-Theft Alerts, plus convenient tools like Last Parked Location will help keep things sailing smoothly. Download the myVW app today and discover a new world of convenience and confidence with your VW.

4 years of Connected Services included*

4 years of Connected Services included*

Person using myVW app showing vehicle location and details.

Start enjoying the drive-changing, confidence-inspiring, and convenient features of Volkswagen Connected Services through the myVW app on select 2022 and newer VW models. 

*Included in MSRP of select models. Requires mobile device with cellular service. Some features require properly equipped vehicles to operate.

Requires compatible mobile device running iOS 12, Android 8, or higher. Access to the desktop web portal requires a compatible internet browser. Microsoft Internet Explorer is not supported. 

Connected Services and the myVW app

Get a closer look at all the convenient features available in the myVW app, from remote services to safety and security features, and more.

myVW for Electric Vehicles

myVW for Electric Vehicles

More power to you

myVW for Electric Vehicles

More power to you

A woman using myVW app standing by her car; overhead view

Control select features in your ID.4 from anywhere with your smartphone.

Control your temperature
With Remote Climate Control, you can ensure the interior is just right before you enter your vehicle.
Help when you need it most
In an emergency, help is just a tap away with Emergency Assistance
Power up your journey
Find nearby charging stations and check your battery and charging status from anywhere.
A happy woman in a dress standing next to a dark-colored Volkswagen Taos by the water.

Some vehicles may not be eligible

The myVW app is available for EVs from model year 2021 and newer, and gasoline-powered vehicles from model year 2022 and newer. Stay tuned for updates as we work to make new features accessible to all VW owners.

David’s Story
Help when he needed it most

On August 27th, 2020, Volkswagen Employee David Nawrocki was involved in a serious collision while driving home in his Atlas Cross Sport. Hear in his own words how the Volkswagen Car-Net®  Emergency Response Centre automatically detected the crash, reached out, and immediately called for help when he needed it most. 

Getting started with the myVW app

Support

Customer Relations

Volkswagen Customer Care is available from 8:00 am to 8:00 pm EST, Monday to Friday.

Phone: 1-800-822-8987Open phone link
Email: vwcarecanada@vw.caOpen mail link

Car-Net®

VW Car-Net® Response Centre is available 24/7

Phone: 1-833-435-1011Open phone link

What's next

VW Connected Services and Remote Access services are available on most 2022 and newer vehicles. Always pay careful attention to the road and do not drive while distracted. Certain services require trial or paid subscriptions, which may have their own terms and conditions. Remote Access requires a VW ID, myVW app, and myVW account; cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles and some features may require the most recent software update. The remote start and remote lock and unlock features are not available on all models. Services depend on connection to and continued availability of 4G LTE cellular service, which is outside of Volkswagen’s control. Services are not guaranteed or warranted in the event of 4G LTE network shutdowns, obsolescence, or other unavailability of cellular connectivity that relies on existing vehicle hardware. All VW Connected Services are subject to change, discontinuation, or cancellation without notice. Certain services, such as Roadside Call Assist, connect out to third-party providers that may require additional payment. 
Standard text and data rates may apply for app and web features.